TLDR
Uninstalling Flo leaves your data on their servers. To actually remove your data, you must delete your account. Export your cycle history first, then delete the account. Your data remains on Flo's backups for up to 90 days after deletion. Data already shared with Facebook, Google, and Flurry before the FTC enforcement action cannot be recalled.
- Account Deletion
- A formal request to a service to remove your profile and associated data from their servers. Different from uninstalling an app, which removes the app from your device but leaves your account and data on the company's servers.
DEFINITION
- Data Export
- A copy of the data a company holds about you, provided in a portable format. Under GDPR (EU) and CCPA (California), Flo is required to provide this. Even if you are not in those jurisdictions, Flo typically processes these requests.
DEFINITION
- Data Portability
- Your right under GDPR and CCPA to receive your personal data in a machine-readable format so you can transfer it to another service. This is the legal basis for requesting your Flo data export.
DEFINITION
Why Uninstalling Is Not Enough
When you uninstall an app, you remove it from your device. Your account on the company’s servers remains intact. Your cycle history, symptom logs, health data, and account information continue to exist on Flo’s servers exactly as they did before.
This is a common point of confusion. The app leaving your phone feels like a clean break. It is not. If Flo receives a subpoena for your data six months after you uninstalled the app, and you did not delete your account, they have your complete data to produce.
Account deletion is the request that initiates data removal from Flo’s active systems. It requires an explicit step beyond uninstalling.
Step 1: Export Your Data First
Before you delete anything, get your data out. Go to Flo, Settings, Privacy, Request My Data. Flo will process this request and email you a download link, typically within a few days. The export file contains your cycle history, symptom logs, and account information.
Save this file somewhere accessible. You will use it as a reference when setting up your new tracker, specifically your recent cycle start dates.
If Flo does not respond to your data export request, you have grounds to follow up under GDPR (if you are in the EU) or CCPA (if you are in California). Flo is required to fulfill these requests under both frameworks.
Step 2: Set Up Your New Tracker
Before deleting your Flo account, set up the replacement tracker and verify it is working. Enter your last 3-6 cycle start dates from your Flo export. This is enough data for the prediction algorithm to calculate your average cycle length and generate an initial prediction.
Verify that reminders are working and that you have everything you need from Flo before proceeding to account deletion. Once you delete the account, recovering that data becomes difficult.
Step 3: Delete Your Flo Account
In Flo, go to Settings, then Account, then Delete Account. Flo will typically ask for a reason and require confirmation. Complete all confirmation steps. The process may take a few minutes.
Flo’s privacy policy states that your data is removed from active systems following account deletion and that backups may retain data for up to 90 days. There is no mechanism to accelerate the backup deletion.
Data that Flo shared with Facebook, Google, and Flurry through embedded SDKs before the FTC enforcement action is not retrievable by deleting your Flo account. That data, if it was shared, is in the hands of those companies. Flo’s account deletion process applies to data on Flo’s own systems.
Step 4: Verify the Deletion
After deleting your account, attempt to log back in with your Flo credentials. A successful deletion should result in an error. If you can still log in, the account was not deleted and you need to repeat the process.
What to Do With Your Exported Data
Your Flo export file contains cycle history and health data. You may want to keep it as a reference. Store it somewhere secure, encrypted if possible. The same data you did not want on Flo’s servers should not sit unprotected on your computer. If you are done with it once you have set up your new tracker, delete it.
Q&A
How do I export my data from Flo?
Open Flo, go to Settings (gear icon), then Privacy, then Request My Data. Flo will email you a download link within a few days. The export contains your cycle history, symptom logs, and account information. Save this file before proceeding to account deletion.
Q&A
How do I delete my Flo account?
After exporting your data, go to Flo Settings, then Account, then Delete Account. Flo will ask for confirmation and may prompt you to provide a reason. Complete all confirmation steps. Note that account deletion requests that Flo remove your data from their active systems, but backups may retain data for up to 90 days.
Q&A
What happens to my data if I only uninstall Flo?
Nothing changes on Flo's servers. Your account remains active, your cycle history and health data remain on Flo's servers, and you are still subject to whatever data sharing Flo does. Uninstalling the app only removes it from your device. Account deletion is required to remove your data from Flo's systems.
Q&A
Can I get my Flo cycle history into a new tracker?
Most privacy-first trackers do not offer automatic import from Flo, because automatic import would require connecting to Flo's servers, which contradicts on-device design. Instead, use your exported data file as a reference and manually enter your last 3-6 cycle start dates in your new tracker. After 2-3 recorded cycles, prediction accuracy normalizes.
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